Scroll through our FAQs to find
your answers, or contact us if you still have questions.
After I fax the Application and all
of my information back to your company,
what happens next?
To be sure that we have received your Application - and that it
is COMPLETE - please contact us either via our website at cashnet500.com
or through our automated telephone system at 1-800-654-7444 and
follow the instructions to access your "Account Status".
Please allow 2-4 hours after you fax your documents to give us
time to process your paperwork.
After I FAX the Application and all
of my information back to your company, and have checked my account
status either via the web or through the automated system, when
should I expect a phone call from one of your Loan Specialists?
A Loan Specialist will call you the same day or the following
business day.
What are your business hours?
Our Customer Service Representatives are in the office from 8:00
am to 5:00 pm eastern time. However, if you need to FAX any documents
after/before those hours our FAX machines run 24 hours a day (1-800-887-9284).
Also our automated telephone system is available 24 hours a day.
How much money will I be approved for?
The amount you will be approved depends on your income and
banking history, we typically loan first time clients from
$350 to $1000.
When am I due to pay back the loan?
Usually, the loan fee must be paid back when you receive your
next paycheck. The standard time for repaying your loan varies.
What are my payment options?
There are three different payment options that
will be explained to you by our Loan Specialist when you are being
approved for the loan. You can click here to find out more about
Payment Options.
If I pay off my loan in full, when can
I get another loan?
We call this process reactivating. If you pay your loan off in
full, you must wait three business days before you are able to
reactivate your account in most cases.
When can I increase my loan amount?
You must borrow at the same level twice, then you can go to our
website, log in, and view your maximum available loan amount.
If you have already received at least three successful loans with
us, and would like an increase over and above what your account
currently allows, you should choose the option To Create A Form
Letter to request an increase in your loan amount.
What will be the cost of credit for this service?
Please refer to the Fee Schedule.
How often can I use your services?
There
is no limit as to how many times you may use our service as long
as we have no problems regarding your account. Regardless of how
many times you use our service, you are always required to pay off
the entire loan including all finance charges within twelve weeks
of the inception of the loan.
Complaints/Questions?
You will be able to make any complaints or have us address any concerns by contacting us.
You may email us at complaints@cashnet500.com or by calling (801) 264-6692.
For
Utah residents, questions for complaints regarding your payday
loans may be directed to the Utah State Department of Financial
Institutions at 801-538-8830.
Residents
of other states should contact the proper regulatory agency within
their state.
Can
I prepay, pay early, or make a partial payment towards my loan?
You
may pay all or part of your loan in advance without incurring any
additional charges or penalties. Prepayments or partial payments
of any loan will be applied in a manner consistent with the Utah
Consumer Credit Code. We will allow borrowers to make partial
payments in increments of $5.00. we will apply partial payments
first to any earned interest. Any amount paid in excess of the
earned interest will be used to reduce the principle balance and intrest will then be caculated on the unpaid principal at the
originally stated APR. Any reduction in principal will result in a
corresponding reduction in interest actually paid. To pay early, prepay, or make a partial payment please login to the payment options section of our website or call 1-800-654-7444.
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